Refund & Cancellation Policy

1. Overview

At T2 Development, we are committed to delivering high-quality web development and design services that meet your expectations. This policy outlines the terms under which refunds and cancellations are handled for our services.

2. Billing Descriptor Information

When you make a payment to T2 Development, here is how charges will appear on your statements:

Note:Charges may also include a reference number or invoice number (e.g., "T2 DEVELOPMENT LLC INV-2026-001"). If you do not recognize a charge, please contact us at billing@t2dev.com with the charge date and amount before disputing with your bank.

3. Deposit and Payment Structure

Our standard payment structure is as follows:

• 50% Deposit: Due before project commencement to secure your project slot and cover initial planning and resource allocation.
• Milestone Payments: For larger projects, additional payments may be due at agreed-upon milestones.
• Final Payment: Remaining balance due upon project completion and before final deliverable handoff.

3. Refund Eligibility

3.1 Full Refund

You are entitled to a full refund of your deposit if:

• You cancel within 48 hours of making the deposit and before any work has commenced.
• We are unable to begin your project within 30 days of the agreed start date due to our scheduling issues.
• We mutually agree that we cannot meet your project requirements as specified in the Statement of Work.

3.2 Partial Refund

A partial refund may be issued based on the following:

• Before Design Phase Completion: If you cancel after work has begun but before design approval, you will receive a refund minus hours worked at our standard hourly rate ($150/hour).
• After Design Approval: If you cancel after approving designs but before development completion, you will receive a refund for any unworked portions, minus a 15% administrative fee.

3.3 No Refund

Refunds are not available in the following circumstances:

• The project has been completed and delivered as specified in the Statement of Work.
• You have approved all deliverables and signed off on the completed project.
• Cancellation is due to scope changes or new requirements not in the original agreement.
• Project delays are caused by late client feedback, missing content, or lack of client responsiveness.

4. Cancellation Process

To cancel a project, please follow these steps:

1. 1Submit a written cancellation request via email to projects@t2dev.com
2. 2Include your project name, agreement date, and reason for cancellation
3. 3We will acknowledge your request within 2 business days
4. 4You will receive a detailed breakdown of work completed and any applicable refund amount
5. 5Refunds will be processed within 10 business days of cancellation confirmation

5. Project Pausing

If you need to pause your project temporarily:

• Projects may be paused for up to 30 days at no additional charge with 7 days written notice.
• Pauses exceeding 30 days may require a project restart fee of 10% of the total project value.
• Projects paused for more than 90 days will be considered cancelled.

6. Refund Method

Refunds will be issued using the same payment method used for the original transaction:

• Credit Card: Refunds will be credited back to the original card within 5-10 business days.
• Bank Transfer/ACH: Refunds will be sent to the originating account within 5-10 business days.
• Other Methods: Alternative refund arrangements will be discussed on a case-by-case basis.

7. Disputes

If you are dissatisfied with our work or have concerns about deliverables:

1. 1Contact us immediately to discuss your concerns. We are committed to resolving issues promptly.
2. 2We will review the work against the agreed Statement of Work and provide revisions if work does not meet specifications.
3. 3If we cannot resolve the dispute, we will work with you to find a fair solution, which may include partial refunds or additional work.

8. Consulting and Hourly Services

For consulting and hourly-based services:

• Hours are billed in 15-minute increments and are non-refundable once the consultation has occurred.
• Prepaid hour packages may be refunded for unused hours minus a 10% administrative fee.
• Scheduled consultations cancelled with less than 24 hours notice will be billed at 50% of the scheduled rate.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Suspension of any ongoing work on your project
• Withholding of deliverables until the dispute is resolved
• Collection efforts for any amounts owed

10. Contact Us

For refund requests or questions about this policy, please contact us:

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST